Privacy Policy

Privacy Policy

At Elite Chauffeurs Services, accessible from https://testelite.elitechauffeurs.ie, protecting your privacy and the confidentiality of your personal information is fundamental to the way we conduct our business. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data in accordance with the General Data Protection Regulation (GDPR) and other applicable privacy laws. By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect various types of information to provide and improve our chauffeur services. The types of data we collect include:

– **Personal Identification Information:** Full name, email address, phone number, and home or office address.

– **Booking Information:** Trip origin and destination, date, time, vehicle type, number of passengers, and any special requirements.

– **Payment Details:** Credit/debit card information is processed securely through third-party payment gateways; we do not store payment information.

– **Usage Data:** Information about how you interact with our website, including IP address, browser type, access time, and referring website.

– **Device Information:** Type of device, operating system, browser version, and screen resolution.

– **Communication Records:** Any emails or messages exchanged with our support or booking team.

2. How We Use Your Information

We use your personal information for the following purposes:

– To process and confirm your booking.
– To manage payments, invoices, and billing.
– To communicate with you about your trip, customer service requests, or special promotions.
– To personalize and enhance your user experience.
– To ensure compliance with legal and regulatory requirements.
– To analyze trends and improve our website, services, and marketing efforts.
– To prevent fraud, abuse, and technical issues.

3. Legal Basis for Processing

We rely on the following legal grounds to process your personal data:

– **Consent:** When you give us explicit permission to process your data.
– **Contractual Necessity:** When processing is necessary to fulfill a service you have requested.
– **Legal Obligation:** To comply with our legal duties.
– **Legitimate Interest:** For business purposes that do not override your privacy rights, such as service improvement.

4. Sharing and Disclosure of Your Data

We do not sell or rent your data. We may share your information with the following entities:

– **Professional Drivers:** To provide details necessary to complete your booking.
– **Payment Processors:** To facilitate secure payment transactions.
– **IT and Software Service Providers:** For hosting, data storage, and analytics.
– **Legal Authorities:** When required by law or to protect our legal rights.
– **Business Transfers:** If our company or assets are acquired or merged, your data may be transferred to the new owner.

5. Data Security Measures

We implement a range of security measures to protect your personal data from unauthorized access, use, or disclosure. These measures include:

– Secure server environments with firewalls and encryption.
– SSL/TLS protocols for secure data transmission.
– Limited access to your personal data by authorized personnel only.
– Regular monitoring and testing of systems for vulnerabilities.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience, analyze site traffic, and serve targeted advertisements. Cookies are small text files stored on your device. You can control or delete cookies through your browser settings. However, disabling cookies may impact your ability to use some features of the website.

7. Data Retention Policy

We retain your personal data only for as long as is necessary for the purposes set out in this policy. Typically, this means:

– Booking and transaction data are retained for up to 7 years for tax and audit purposes.
– Communication records are retained for customer service and legal purposes.
– User account data is retained for as long as the account remains active.

8. Your Rights Under GDPR

Under the General Data Protection Regulation, you have the following rights:

– **Right to Access:** Request a copy of the data we hold about you.
– **Right to Rectification:** Request correction of inaccurate or incomplete data.
– **Right to Erasure:** Request deletion of your data where there is no legal basis to retain it.

– **Right to Restrict Processing:** Request limitation of how we use your data.
– **Right to Data Portability:** Request transfer of your data to another provider.
– **Right to Object:** Object to data processing based on our legitimate interests.
– **Right to Withdraw Consent:** Withdraw previously given consent at any time.

9. Third-Party Websites and Links

Our website may contain links to third-party websites such as payment providers or partner companies. We are not responsible for the content, terms, or privacy practices of these third-party sites. We recommend reviewing their privacy policies before providing any personal information.

10. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with an updated revision date. You are advised to review this page periodically for any updates.

11. Contact Information

If you have any questions or concerns about this Privacy Policy or our data protection practices, please contact us at:

Elite Chauffeurs Services
32 Hawthorn Avenue, Kilcarbery Grange,
Dublin 22, Dublin, Leinster, D22 F9C9, Ireland
Email: info@testelite.elitechauffeurs.ie
Phone: +353 86 809 5524
Website: https://testelite.elitechauffeurs.ie